Windows 10 Creators Update: blank screen in HP Z1 Workstation

Today I was one of those users of Windows 10 that received Windows 10 Creators Update. In my case it was rather a bumpy road because at the end of the installation I hit a common problem of blank screen in my computer: HP Z1 Workstation (first generation).

There were a couple of issues discovered during upgrade process:

1. The overall installation took a lot of time and for me it was stuck at 24 % for approx 1 hour. This is quite strange considering that Windows 10 is installed on SSD drive

2. As the progress went slowly up (to 30%) the machine did a couple of reboots and I ended up in a blank screen situation

I tried to reboot it via hard reset a couple of times but it did not get better. After checking if I can still ping the machine while in such state I was surprised to discover that I can ping it and connect via remote desktop to the machine.

At this point it means that the blank screen problem is caused by the driver of my video card: Nvidia Quadro 1000m. A quick check of the version reveals that I have the latest version.

After some thinking I decided to use an old school trick – going to device manager via rdp and choosing to remove the video adapter and doing a reboot. And voila! After the reboot the screen is back to normal!

It is a pity that issues like this may mislead you and start blaming the Creators Update installer while the problem is really residing in a video card drivers. From Microsoft perspective, I think it could be nice to add a video driver reset right after installation – user will see some flickering and shitty quality of the screen, but at least it will not mislead user into going to safe mode and reinstalling Windows from scratch.

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6 Comments

  1. I remember when video driver failed during OS boot you ended up with low res settings. On the other hand there was also safe boot mode (or something like that) that disabled drivers not essential for system boot.

  2. Hey… same issue here. But *ANY* nvidia driver installed will automatically black out my screen. Remote desktop into it, device manager, “uninstall device” on the display driver and screen comes back alive.

    This is happening even in a fresh windows install. No changes to the BIOS.

    Any ideas?

    • I think the best way is just to make sure RDP is enabled in Windows 10 before applying any major updates.

      I’ve learnt he lesson, when this happened I really thought of re-installing Windows and it meant I also need to take care of all files – backup them somewhere, etc.

      Once I saw that I can simply RDP I realize how easy the universe was on me that day 🙂

  3. I have had the same problem with my Z1. Had to re-image several times. I am delaying the creator update because I am tired of starting over after a black screen. What does RDP mean. I am just a novice. and I need help.

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